PORTFOLIO HIGHLIGHTS
THE HAPPY CUSTOMER CHANNEL
ELEVATING CUSTOMER CONVERSATIONS, HUMANIZING THE BRAND, AND GROWING A LOYAL CX COMMUNITY.
PROJECT OVERVIEW
THE CHALLENGE
Inktel Contact Center Solutions approached us with the task of developing a podcast series that would serve as a unique marketing vehicle to promote the brand, elevate its voice in the customer service space, and establish thought leadership. The goal was to create a content platform that felt engaging and authentic, while positioning Inktel as a forward-thinking, customer-centric organization — not just a BPO provider.
DETAILS
Client: The Happy Customer Channel
Industry: Customer Experience, Media & Marketing
Services Provided: Podcast Strategy & Creative Direction, Video & Audio Production, Branding & Visual Identity, Social Media Content Creation, Website Design & Development, YouTube Optimization & Channel Management
Work Showcase
With over 17,000 subscribers and hundreds of thousands of views, The Happy Customer Channel is growing into a leading voice in the customer service space.
From podcast platforms to social media and email—every episode is supported by consistent, on-brand visuals crafted for maximum impact.
Every episode is professionally edited with color correction, framing, and graphics—ensuring a polished viewing experience.
Our bite-sized YouTube Shorts have driven thousands of organic views—helping THCC reach new audiences through short-form content.
We designed and developed the official THCC website as a central hub for video, audio, guest bios, and subscription links.
From the edit bay to the final export—each episode is cut, refined, and enhanced in-house using Premiere Pro.
KEY WINS
- Launched The Happy Customer Channel, a branded video and audio podcast series highlighting customer experience leaders
- Designed a full visual identity, from podcast cover art to YouTube channel branding
- Produced over 50 high-quality episodes across video, audio, and social platforms
- Grew the show to over 17,000 YouTube subscribers and generated hundreds of thousands of views across platforms
- Drove brand awareness and engagement, contributing to Inktel’s growing recognition as a thought leader in CX
- Built a dedicated podcast website and optimized YouTube channel to support discoverability and audience growth