Buena Vista Creative

PORTFOLIO HIGHLIGHTS

THE HAPPY CUSTOMER CHANNEL

ELEVATING CUSTOMER CONVERSATIONS, HUMANIZING THE BRAND, AND GROWING A LOYAL CX COMMUNITY.

PROJECT OVERVIEW

THE CHALLENGE

Inktel Contact Center Solutions approached us with the task of developing a podcast series that would serve as a unique marketing vehicle to promote the brand, elevate its voice in the customer service space, and establish thought leadership. The goal was to create a content platform that felt engaging and authentic, while positioning Inktel as a forward-thinking, customer-centric organization — not just a BPO provider.

DETAILS

Client: The Happy Customer Channel

Industry: Customer Experience, Media & Marketing

Services Provided: Podcast Strategy & Creative Direction, Video & Audio Production, Branding & Visual Identity, Social Media Content Creation, Website Design & Development, YouTube Optimization & Channel Management

Work Showcase

With over 17,000 subscribers and hundreds of thousands of views, The Happy Customer Channel is growing into a leading voice in the customer service space.

From podcast platforms to social media and email—every episode is supported by consistent, on-brand visuals crafted for maximum impact.

Every episode is professionally edited with color correction, framing, and graphics—ensuring a polished viewing experience.

Our bite-sized YouTube Shorts have driven thousands of organic views—helping THCC reach new audiences through short-form content.

We designed and developed the official THCC website as a central hub for video, audio, guest bios, and subscription links.

From the edit bay to the final export—each episode is cut, refined, and enhanced in-house using Premiere Pro.

KEY WINS

  • Launched The Happy Customer Channel, a branded video and audio podcast series highlighting customer experience leaders
  • Designed a full visual identity, from podcast cover art to YouTube channel branding
  • Produced over 50 high-quality episodes across video, audio, and social platforms
  • Grew the show to over 17,000 YouTube subscribers and generated hundreds of thousands of views across platforms
  • Drove brand awareness and engagement, contributing to Inktel’s growing recognition as a thought leader in CX
  • Built a dedicated podcast website and optimized YouTube channel to support discoverability and audience growth

Welcome to Buena Vista Creative                                                                                                                Miami’s Digital Growth Agency                                                                                                                      Where Bold Branding Meets Data-Driven Results for South Florida Businesses

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